UX writing for seamless journeys - 1:1

Service Description

I’m Naomi — a UX writer, content strategist and creative with 8+ years’ experience shaping words for everything from cutting-edge AI features to TV interfaces. I’ve worked with early-stage startups, social impact platforms and global brands like Sky, NOW and Virgin—writing UX copy for products and services that reach millions. This one-hour session will help you get to grips with UX writing, build confidence, and bring clarity to your microcopy. Before we meet, I’ll review a screen or user flow and create a tailored slide deck, so we can hit the ground running. We’ll cover the principles of effective UX writing, review what’s working (and what’s not), and explore how to craft content that supports users and strengthens your product. You’ll leave with practical tools, a clear action plan, and renewed confidence in your words. Here’s an idea of what we can cover: ✨ UX writing foundations – Learn the principles behind clear, concise, and helpful microcopy that supports users and improves flow. ✨ Content audit – We’ll review a chosen flow or screen to see where your words are doing the heavy lifting—and where they could be doing more. ✨ Voice and tone – We’ll explore how to adapt your brand’s voice across different moments in the user journey, including trickier points like errors or empty states. ✨ Practical techniques – Get a toolkit of UX writing tips, examples, and frameworks you can apply straight away. ✨ Usability and accessibility – Understand how inclusive language, readability and scannability impact user experience. ✨ Tailored guidance – Whether you're a designer writing your own copy, or a founder building your first product, we’ll shape the session around your needs. ✨ Q&A session – A chance to dig into any specific questions or challenges you’re facing. After the session, you’ll receive: • A recording of our video call, so you can revisit the session anytime. • A tailored slide deck and written summary with clear, actionable next steps. • A week of follow-up support via email to answer questions and help you stay on track. TESTIMONIAL: ⭐️⭐️⭐️⭐️⭐️ "Naomi is a brilliant practitioner with an eye for detail and a pragmatic, collaborative approach. She brings clarity, flexibility and deep UX writing expertise to every project. A thoughtful problem solver, she improves both content and process with care and diplomacy. Highly recommended." – Jennifer Thompson, Principal UX Writer, Foolproof LTD